Privacy Policy

We want you to feel comfortable using our website and understand that we value your privacy, our privacy policy is drafted with your concerns in mind.

This privacy policy governs information provided to Carol Priest Natural Cosmetics and communications from us, including information you provide to us on We are not in the information mining business, we'll never pass on, sell or distribute your information to anyone else.

What is personal information?

When we talk about personal information, we mean information (such as an address or phone number) or an opinion about an individual. That individual may either be identified or reasonably identifiable.

What sort of personal information do we have about you?

The personal information we collect and hold about you will depend on how we engage with you. 

Typically it includes: your name, residential and delivery addresses, telephone numbers, email and other electronic addresses; your date of birth and gender; information about the products and services you have purchased, ordered or asked about; your credit or debit card details and other bank details (encrypted); your views and insights about our business, products and services that you share; information about any feedback you provide, complaints you make and details of any products returned, and refunds provided to you; and information collected when you access the Carol Priest website or any of our social media sites.

How and why do we collect your personal information?

Non-personable identifiable information

When you visit our website or use our social media, we may collect certain anonymous information about your visit. For example: when you visit Carol Priest's website, we may monitor statistics including but not limited to the number of people that visited these websites, geographical information etc. We utilise Google Analytics, our authorised third party agent, for such information.
In addition, we may also collect information about your browsing behavior, such as the date and time you accessed the website and the areas or pages of the website that you visit. We use information for business development and marketing purposes and to help administer and improve Carol Priest's sites for your shopping and user experience.

When you use one of our page on Facebook, we will request your permission to access certain personally identifiable information on Facebook, such as your name, profile picture, gender and other profile information. Depending on the application, you may have the opportunity to post reviews, questions and other content on the application. You can change certain settings relating to these through your account and privacy settings on Facebook.

Online purchases
When you place an order on our website, you must provide your name, email, shipping/billing address, credit card number and its expiration date in order to process and track your order. We may also maintain a record of your product purchases for customer service purposes.

Personally identifiable information

Personally identifiable information is any information about you as an individual. For example, your name, address, credit card number and billing information. Whether you provide your personally identifiable information to us is completely up to you. If you choose not to provide the information we request, you may be unable to use some of our services.

We follow the law, we follow our policies, we self-report

Collecting personal information

We collect your information to serve you better and to provide you with a customised experience using website and social media pages. We may use your personally identifiable information to: fulfil a request from you, fulfil and deliver your orders, tell you about our new products, services and offers, respond to your comments, feedback or questions, contact you if necessary while processing an order and generate web analytics to compile user data for marketing purposes.

Protecting personal information

We maintain reasonable safeguards to protect against unauthorised disclosure, use, alteration or destruction of the personal information you provide on our sites. Contact us if you have any questions about the security of our sites.

Updated to our Privacy Policy

We may revise our privacy policy from time to time. If we change our privacy policy, we will post the revised copy on this webpage.