Updates on Carol Priest Rewards (Loyalty Program)

Updates on Carol Priest Rewards (Loyalty Program)

We’re excited to announce that our loyalty program will be updated on March 1 to offer even more value to our customers. Please use any existing points by February 28, as any remaining points will automatically be converted into coupons on March 1.

What's changing?

Our new rewards program will still be based on points & tiers, but we’re making some improvements:

  • More Tiers – We’ve expanded our tiers to better reward our loyal customers.
  • Lifetime Discounts – Instead of renewing every year, your tier & discount will be permanent, based on all-time spend.
  • Cashback Adjustments – The cashback percentage has been adjusted (originally 5-15% and now 1-5%).

New Loyalty Program Overview

Unlike our previous three-tier system that reset annually, our new five-tier system is based on your all-time spending. While the cashback percentage has been reduced, customers in specific tiers will now receive lifetime discounts (5–15%) instead.

Plus, we will soon be implementing subscription system. All subscribers will have 10-20% discount on the products they are subscribing plus free shipping.

Before

Benefits Skincare Enthusiast Skincare Expert Skincare VIP
Yearly Spend $0-499.99 $500-1199.99 $1200+
Points $1 = 1 Point (5% Cashback) $1 = 2 Points (10% Cashback) $1 = 3 Points (15% Cashback)
Free samples with every order
Bonus point offers
1x Full Sized Product per year
Early access to new products & promotions
Access to test panels for new formulations

 

Our New Program


Lavender Chamomile Rosehip Neroli Rose Subscibers
All time spend (NZD) $0 $500+ $1000+ $3000+ $5000+ -
Points $1 = 1 Point (1% Cashback)
$1 = 1 Point (1% Cashback)
$1 = 2 Points (1% Cashback)
$1 = 2 Points (2% Cashback)
$1 = 2 Points (2% Cashback)
Based on your tier
Free Samples with Every Order 2 Samples
2 Samples
2 Samples
3 Samples
3 Samples
Based on your tier
Lifetime Discount - - 5% 10% 15% 10% on subscribed products
Birthday Gift 10% Coupon 10% Coupon 10% Coupon 20% Coupon + 1 Full-sized Product 30% Coupon + 1 full-sized product Based on your tier
End of Year Gift - - - Special Carol Gift Special Carol Gift Based on your tier
Access to test panels for new formulations
- - - Yes Yes Based on your tier
Free Shipping Free shipping on orders above $100 Free shipping on orders above $100 Free shipping on orders above $100 Free shipping Free shipping Free shipping on subscription orders

 

Additional Details

  • Birthday Gift: Coupons are sent on the 1st of each month. To receive your birthday coupon, please provide your birthdate. Neroli & Rose members will receive an email to select their complimentary gift—a response is required to confirm the choice; otherwise, the gift will not be sent.

  • End-of-Year Gift: Neroli & Rose members will receive a small annual gift, but confirmation is required. An email will be sent, and you must reply to confirm delivery; otherwise, the gift will not be sent.

We’re excited to offer more value and flexibility with our updated rewards program! If you have any questions, feel free to contact our team.

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