We’re excited to announce that our loyalty program will be updated on March 1 to offer even more value to our customers. Please use any existing points by February 28, as any remaining points will automatically be converted into coupons on March 1.
What's changing?
Our new rewards program will still be based on points & tiers, but we’re making some improvements:
- More Tiers – We’ve expanded our tiers to better reward our loyal customers.
- Lifetime Discounts – Instead of renewing every year, your tier & discount will be permanent, based on all-time spend.
- Cashback Adjustments – The cashback percentage has been adjusted (originally 5-15% and now 1-5%).
New Loyalty Program Overview
Unlike our previous three-tier system that reset annually, our new five-tier system is based on your all-time spending. While the cashback percentage has been reduced, customers in specific tiers will now receive lifetime discounts (5–15%) instead.
Plus, we will soon be implementing subscription system. All subscribers will have 10-20% discount on the products they are subscribing plus free shipping.
Before
| Benefits | Skincare Enthusiast | Skincare Expert | Skincare VIP |
|---|---|---|---|
| Yearly Spend | $0-499.99 | $500-1199.99 | $1200+ |
| Points | $1 = 1 Point (5% Cashback) | $1 = 2 Points (10% Cashback) | $1 = 3 Points (15% Cashback) |
| Free samples with every order | ✗ | ✗ | ✗ |
| Bonus point offers | ✗ | ✗ | |
| 1x Full Sized Product per year | ✗ | ✗ | |
| Early access to new products & promotions | ✗ | ✗ | |
| Access to test panels for new formulations | ✗ |
Our New Program
| Lavender | Chamomile | Rosehip | Neroli | Rose | Subscibers | |
| All time spend (NZD) | $0 | $500+ | $1000+ | $3000+ | $5000+ | - |
| Points |
$1 = 1 Point (1% Cashback) |
$1 = 1 Point (1% Cashback) |
$1 = 2 Points (1% Cashback) |
$1 = 2 Points (2% Cashback) |
$1 = 2 Points (2% Cashback) |
Based on your tier |
| Free Samples with Every Order |
2 Samples |
2 Samples |
2 Samples |
3 Samples |
3 Samples |
Based on your tier |
| Lifetime Discount | - | - | 5% | 10% | 15% | 10% on subscribed products |
| Birthday Gift | 10% Coupon | 10% Coupon | 10% Coupon | 20% Coupon + 1 Full-sized Product | 30% Coupon + 1 full-sized product | Based on your tier |
| End of Year Gift | - | - | - | Special Carol Gift | Special Carol Gift | Based on your tier |
|
Access to test panels for new formulations |
- | - | - | Yes | Yes | Based on your tier |
| Free Shipping | Free shipping on orders above $100 | Free shipping on orders above $100 | Free shipping on orders above $100 | Free shipping | Free shipping | Free shipping on subscription orders |
Additional Details
-
Birthday Gift: Coupons are sent on the 1st of each month. To receive your birthday coupon, please provide your birthdate. Neroli & Rose members will receive an email to select their complimentary gift—a response is required to confirm the choice; otherwise, the gift will not be sent.
-
End-of-Year Gift: Neroli & Rose members will receive a small annual gift, but confirmation is required. An email will be sent, and you must reply to confirm delivery; otherwise, the gift will not be sent.
We’re excited to offer more value and flexibility with our updated rewards program! If you have any questions, feel free to contact our team.
