NZ Wholesale Standard Terms & Conditions

1. Acceptance of Orders 

By placing an order with Carol Priest Organics Limited (“Supplier”), the Distributor acknowledges and agrees to be bound by these Standard Terms & Conditions in effect at the time the order is placed.

The Supplier may amend these Standard Terms & Conditions from time to time by publishing an updated version or providing written notice to the Distributor. Any amendments shall apply only to orders placed after the effective date of such amendments and shall not affect orders already accepted by the Supplier.

Acceptance of any order is subject to these Standard Terms & Conditions.

2. Pricing

All prices are quoted in New Zealand Dollars (NZD) and are exclusive of Goods and Services Tax (GST) and shipping costs unless otherwise stated. Prices are subject to change upon thirty (30) days’ prior written notice.

3. Minimum Order Quantity (MOQ)

There is no minimum purchase requirement for retail products. Samples must be ordered in multiples of ten (10).

4. Bulk Pricing Eligibility

To qualify for bulk product pricing, a minimum of two (2) retail units of the applicable bulk unit must be ordered, unless otherwise agreed in writing.

5. Product Availability

All orders are subject to product availability. In the event of supply shortages or unforeseen stock issues, the Supplier will promptly notify the Distributor and adjust the order and final invoice accordingly.

6. Payment Terms

Full payment is required at the time of purchase. Orders will be processed only once payment has been received in cleared funds.

7. Accepted Payment Methods

The Supplier accepts the following payment methods:

• Bank transfer/deposit (proof of payment should be emailed to accounts@carolpriest.com for prompt processing)
• PayPal
• Credit Card (Visa, MasterCard, and other major providers)

8. Shipping Fees & Delivery

Free express delivery is available for orders over NZD $100 within New Zealand. Orders under NZD $100 will incur a flat shipping fee of NZD $6.95. 

Orders will be dispatched once full payment, including any applicable shipping fees, has been received. Late payment may result in delayed or cancelled shipment.

9. Order Processing Timeframes 

Retail orders are typically dispatched within two (2) business day after receipt of payment. Samples and practitioner sized products may require up to ten (10) business days, subject to availability.

10. Inspection & Acceptance

The Distributor must inspect all goods within seven (7) business days of delivery as per the tracking records. Any defects, shortages, or discrepancies must be reported in writing within this timeframe to qualify for review, credit, or exchange.

11. Returns & Exchanges

Returns or exchanges are accepted only for goods damaged in transit.
Claims must be submitted within five (7) business days of receipt and must include photographic evidence. All claims will be reviewed at the Supplier’ s discretion. Approved claims may result in a credit or replacement. 

12. Non-Payment

Failure to comply with payment terms may result in suspension of supply, withholding of shipment, or cancellation of the order.

13. Order Cancellation

Orders may not be cancelled once dispatched.

14. Limitation of Liability

To the fullest extent permitted by law, the Supplier shall not be liable for any indirect, incidental, or consequential loss arising from the sale or use of its products. Liability is limited to the value of the goods supplied.

15. Intellectual Property

All intellectual property rights, including trademarks, branding, product formulations, and marketing materials, remain the sole property of Carol Priest Organics Limited.
The Distributor is granted a non-exclusive, non-transferable licence to use approved branding and marketing materials solely for the purpose of promoting and selling the products. This licence ceases immediately upon termination of the agreement.

16. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information and trade secrets disclosed during the course of the relationship. This obligation survives termination of the agreement.

17. Compliance with Laws 

Both parties agree to comply with all applicable local, national, and international laws and regulations relating to the sale and distribution of the products.

18. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good faith negotiation. If resolution cannot be reached, the matter shall be referred to mediation or arbitration in New Zealand, as mutually agreed at the time of dispute.

19. Termination

The Distributor may terminate the business relationship at any time.

The Supplier reserves the right to refuse future orders at its discretion.

Termination shall not affect any orders already accepted by the Supplier, and all outstanding amounts shall remain due and payable.

Upon termination, the Distributor must cease use of all branding and marketing materials. No obligation shall arise for the return or refund of unsold stock.

20. Force Majeure

Neither party shall be liable for any delay or failure to perform obligations due to events beyond reasonable control.